At Lecoco Furniture we are constantly monitoring your order & tracking its progress from the minute you place your order on-line with us until the day it is delivered. You will receive regular updates regarding your order via phone with one of our experienced staff, however if you have any queries at this point please do not hesitate to contact us via a email/phone or you also have the option to leave a call back request via our "ask a question tab" which is on our home page we can then call you back at a convenient time that suits you.
We do aim to deliver your furniture to you within our 7-14 day promise delivery plan.
Bronze Delivery Service
We will contact you prior to delivery to arrange a convenient date and time that is suitable for you. The sales team will provide a 2 hour window during the day of your delivery allowing you to receive your items with minimum disruption during your day. (our Lecoco Furniture delivery team will call you 20/25mins prior to arriving at your premises)
Our delivery drivers take extra special care in delivering your item(s) into your home, to the room of your choice. All you need to do is tell them where you'd like it!
heavy goods will be delivered via a 2 man team and delivered to a room of your choice (where accessible); making sure your delivery is hassle and stress free. (part of our bronze delivery service)
On delivery our the team will unload your order into the room of your choice providing there is reasonable access for this to take place. All deliveries require a signature of an adult at arrival. Items can be assembled for a small fee by the delivery team, assembly charges vary on large items e.g. dinning tables, storage beds, wardrobes. (YOU MUST CHECK ASSEMBLED ITEMS YOURSELF BEFORE OUR DELIVERY TEAM LEAVES YOUR PREMISES) Signature will be required upon delivery.
Before You Sign For The Item(s) For insurance purposes, it is very important that before you accept the items that you check all external packaging for signs of damage. If there are any signs of damage (however insignificant), you must ask the driver to take a photograph of the damage with his handheld device. Please do not accept your items as "UNCHECKED" as this no longer covers you as the customer for the insurance of the items. Accepting the items without requesting the driver to take additional photographs of any damage will mean you have accepted the goods "in good order". Transport damages cannot be claimed at a later date if the delivery was signed for "in good order".
we also offer a Saturday delivery to take the hassle of taking time off work midweek, so why not choose a saturday delivery.
An easy and convenient delivery solution, Saturday deliveries are a great alternative to taking time off during the week.
If you decide to purchase from us and you are situated more than 100 miles from our warehouse in Birmingham (B16 8FJ) please call us for a accurate delivery quote. Returned items MUST be sent back to our warehouse within 7 days of purchase. It is your responsibility to check all goods within that 7 day period and you MUST notify us via phone or email with your order reference number for any problems and inform us of any loss, damage or missing goods to your order, will be more than happy to replace your product/products or refund your money giving that the item/items are still in their original packaging with no signs of assembly (all courier costs are the customers expense) We do as a business give our best to assure that there will be no damage to goods upon delivery.
If you have ordered different ranges of furniture it might take the maximum time for delivery, which is 21 days. But we try our level best to get your order before the promised time which is arranged with you via email or phone. By placing an order with us, you are authorising us to accept a signature from another person on your behalf at your delivery address if for some reason you are not present at the time of delivery. Under exceptional circumstances, you may be able to give instructions explaining if and where you would like your order to be left if no one is expected to be present at the time of delivery, such as with a neighbor. You must inspect your goods and make a note on the delivery document if there are any shortages or damages. If there is, please inform the delivery team, who will make a note on the delivery documents and we can get the issue sorted as soon as possible. If however, you notice that the product is damaged after the delivery has been made, you must contact us immediately within 48 hours of the delivery being made.
we are proud to say 95% of our orders are delivered to the customer within 7 working days (stock availability)
Can I recycle my old mattress with the Free Delivery service?
Can I recycle my old mattress with Saturday Delivery?
Yes, you can have your old mattress collected on the day of delivery and recycled for just £10. Simply inform our sales staff when placing your order with us via the notes after completing your order on-line order or you can phone/email the office.
All you need to do is simply have your old mattress ready on your delivery date, without any bedding, for us to take away for you!
Helping you to care for the environment and offering an effortless way to get rid of your old mattress too - this is the perfect, all-in-one delivery and recycling option.
Terms & Conditions:
Please Note: Mattresses cannot be returned once they have been unpacked from there original packaging.
Please Note: Assembled items cannot be returned if construction has been attempted or completed.
we will however, supply replacement parts for any piece that may have been damaged. (charges may apply)
Please Note: if a customer for any reason does not want there order after purchase and it is unopened we use a private courier company who charges Lecoco Furniture for the safe returns of our goods from yourselves therefore there would be a 30% deduction off the original price you have paid Lecoco Furniture to cover the courier costs.